FAQs Industrial
Do you supply sample bottles?
Answer

We can supply you with a variety of sample kits including those for oil, fuel and hydraulic fluid. Industrial Testing Kits

When should I take oil samples from my pieces of equipment?
Answer

Regular sampling will help avoid unscheduled shutdowns. The timing of samples may be indicated in your equipment handbook and should reflect the severity of service in terms of operating conditions such as temperature, pressures and cycle times. If still unclear about sample cycles, our engineers can provide advice.

Where should I draw my oil sample from?
Answer

Most industrial equipment will have a dedicated sampling point. These often require “bleeding” an oil volume prior to sampling as “deadlegs” may give unrealistic samples. If there is no sampling point then the midpoint of the dipstick (between the high and low mark) is as good as any place but if no dipstick is fitted then ideally no deeper than the oil pump pick up. A length of tube passed down through the dip stick hole or similar usually works well, with a plastic bottle or a pump connected to draw up the oil. We need about 100ml of fluid. Suitable sampling equipment can be supplied on request.

How should I send the samples?
Answer

Please ensure that you have tightened the lid of the sample bottle properly and that the bottle is packaged suitably. Please also supply the following information: company name, site name, unit type, unit serial number, unit hours, oil hours, quantity of top up oil, oil brand name and grade, sampling point, sample date and any operational problems. Then send your sample(s) to us preferably via courier.

Is it OK to send my samples by Royal Mail?
Answer

Yes it is.  However please be aware of the Royal Mail official notification regarding their standpoint on the postage of used lubricant samples.

Click here to read our recommendations on packaging and postage, including a copy of the letter from Royal Mail Group.

Have you received my sample?
Answer

Every sample is logged onto our system on arrival at the laboratory. It is given a unique identification number. This number follows the sample right through the analysis programme and appears on our report to you.

How long does it take to get the results to me?
Answer

All samples, excluding fuels, are analysed and results reported within 48 hours. Due to incubation time, fuel samples are on a 5-day turnaround.

Our services are available 24 hours a day, 365 days a year. If you need an urgent analysis, inform us prior to the arrival of the sample in our laboratory.

How do I get my results?
Answer

For speed of reporting and quality of reading we prefer to email results as a PDF file rather than fax or post. You can specify how you want to receive your results when sending us the sample.

How will I know if the unit has a problem and what action should I take?
Answer

A detailed analysis report is sent to you every time you send us a sample. Recommendations and previous oil data (if any) are included in our report. If you require more information our engineers and analysts will be happy to help you.

Can I ask for technical advice in interpreting the results received?
Answer

If there are any results you do not understand, our engineers would be happy to explain these to you. Please contact us via our enquiry form or by telephone.

Do you have quality assurance accreditation?
Answer

All of our laboratories hold BS/EN/ISO/IEC 17025 accreditation. This is specifically for laboratories and cross references to all the clauses in ISO 9001:1994 and ISO 9002:1994 and in addition covers further technical competence requirements that these standards do not include. View Accreditations.

CUSTOMERS

Latest News

Fuel analysis service now available at Spectro Swiss Laboratory

Fuel analysis service now available at Spectro Swiss Laboratory

We are pleased to announce that we are now able to offer a fuel analysis service at the Spectro Oil AG laboratory in Kaiseraugst, Switzerland.

 

... Read more

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ACCREDITATIONS

  • The use of the UKAS accreditation mark does not imply that all activities are accredited by UKAS. Accreditation covers the laboratory activities in accordance with the Schedule of Accreditation, which can be found on the UKAS website.

CONNECT WITH US

SPECTRO | JET-CARE UK

Local time: 4:16PM
contact UK

Welcome to Spectro | Jet-Care

In 2015 we completed the move to Hatchwood Place, a Grade II listed complex, which marked the next milestone in our Company's growth.  With an extensive refurbishment of the facility we were able to more than treble the size of our previous laboratory space therefore allowing us to extend the analysis portfolio offered to our customers around the world.

 


Spectro | Jet-Care are proud to offer a first class responsive service to our customers:

  •   Highly experienced team of technicians and analysts
  •   Engine trending through the Jet-Care Gas Path Analysis Program
  •   UKAS accredited laboratory facilities
  •   Comprehensive reporting of analysis results

Spectro | Jet-Care team:

David Glass   Managing Director
Guy Glass   Financial Controller, Director
Alan Baker   International Sales and Marketing Manager
Richard Medhurst   Operations Manager
Jim Lawrie   Jet-Care GPA Operations Manager
Chris Brown   IT Manager
Stephanie Little   Aviation Business Development Manager 
Trevor Jackson   Marine Business Development Manager
Alison Hayden   Communications Officer
Alison Potere   Continuous Improvement Manager
Andres Grille   Chief Scientific Officer

Spectro | Jet-Care
Hatchwood Place,
Farnham Road, 
Odiham
Hampshire
RG29 1AB, UK

 

Spectro
Tel:  +44 (0) 1256 704000 (24 hours)
AOG:  +44 (0) 1256 393500 (24 hours)
Fax:  +44 (0) 1256 704006
Email:  enquiries@spectro-oil.com

Jet-Care GPA
Tel: +44 (0) 1256 701777 (24 hours)
Fax: +44 (0) 1256 701377
Email:  inquiries@jet-care.com
Opening Hours

Mon-Fri: 7am - 6pm
Sat: 9am - 1pm 
Sun: 9am - 1pm on request

AOG

Available 24/7
for AOG situations

Contact Info UK

JET-CARE USA

Local time: 4:16PM
USA

 

Welcome to Jet-Care International, Inc

Our state-of-the-art facility in Cedar Knolls, New Jersey serves a wide portfolio of customers with both laboratory and engine trend monitoring services. In 2009 we completed a multi-million dollar refurbishment with an expanded laboratory and a separate Research & Development facility. Further improvements included backup power generators and ground floor extension to provide for the recycling of solvents used during testing.
 


Jet-Care is proud to offer a first class responsive service to our customers:

  •   Highly experienced team of technicians and analysts
  •   Engine trending through the Jet-Care Gas Path Analysis Program
  •   State-of-the-art UKAS accredited laboratory facilities
  •   Comprehensive reporting of analysis results

Jet-Care International, Inc. team:

David Glass   CEO
Alison Potere   Continuous Improvement Manager 
Pam Kaur   Laboratory Manager 
Alan Baker   International Sales and Marketing Manager
Chris Brown   IT Manager
Rona Levin   Manager of Accounts and HR
Alison Hayden   Communications Officer
     
     

Jet-Care International, Inc
3 Saddle Road
Cedar Knolls
NJ 07927, USA

 

Tel: +1 973 292 9597
Fax: +1 973 292 3030
AOG: +1 973 960 4863
 

+1 973 292 9597
(during normal business hours)

Email:  inquiries@jet-care.com

Opening Hours

Mon-Fri: 7am - 6pm
Sat: 9am - 1pm 

AOG

Available 24/7
for AOG situations

Contact Info USA

SPECTRO SWITZERLAND

Local time: 4:16PM
Swiss

Welcome to Spectro Oil AG

Our Swiss laboratory is located in Kaiseraugst, near Basel, and provides a comprehensive laboratory analysis service to our European customers. 
 


Spectro is proud to offer a first class, responsive service to our customers:

  •   Highly experienced team of technicians and analysts
  •   SAS accredited laboratory facilities
  •   Comprehensive reporting of analysis results

Spectro Switzerland team:

David Glass   Managing Director
Andy Mathys   Laboratory Manager
Alan Baker   International Sales & Marketing Manager
Alison Potere   Continuous Improvement Manager
Alison Hayden   Communications Officer
Chris Brown   IT Manager
     

Spectro Oil AG
Rinaustrasse 452
CH-4303 Kaiseraugst
Switzerland
 

Tel: +41 (0) 61 815 90 20
Fax: +41 (0) 61 815 90 21
Email:  enquiries@spectro-oil.com

Opening Hours

Mon-Fri: 8am - 6pm

AOG

Available 24/7
for AOG situations

Contact Info Switzerland